Return Policy

We emphasize our intentions to provide pleasure to our customers by enhancing their online shopping experience. To take this relationship ahead we assure all time guarantee of quality and trust in the post purchase services, and so here is the return policy of our website.

  • Want to Return a Product?
    • We offer a 7-day return guarantee on all the products bought on our website or Shop with a condition that the Products should be returned in its original condition.
    • Returns will be accepted under the following conditions:
      • Defective/Damaged Product.
      • Product significantly different from the Products Specifications.
      • Wrong Color/ Size/ Style.
      • Incorrect Quantity.
      • Wrong Product Delivered.
      • Part of Product is missing.
      • Non-receipt of Invoice / Warranty.
    • Returns will not be accepted under the following conditions:
      • Product is damaged due to misuse/overuse.
      • Consumable Product.
      • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
      • Serial Number is tampered.
      • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
      • Product is used or worn or altered.
      • Defective products that are covered under Seller/Manufacturer's warranty and reported after 10-days.
      • Damaged products reported after 2-days.
  • Want to Replace a Product?
    • Replacement will be accepted if the product is in stock with us or the merchant. In case, the product is out of stock, we will issue you a refund.
    • Also, if the product delivered is not the same that you had ordered, a proper agreement or declaration is required to replace. Please read the Product description carefully and choose the right size and color.
    • Replacement will not be accepted in the following conditions:
      • Product is damaged due to misuse/overuse.
      • Consumable Product.
      • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
      • Serial Number is tampered.
      • Defective products that are covered under Seller/Manufacturer's warranty and reported after 10-days.
      • Damaged products reported after 2-days.
      • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
      • Product is used or worn or altered.
  • What is the time frame in which, I have to file a return  /  replacement request?     
    • You can file a return request from your account or from website order cancellation form or you can directly call the customer care at
    • Customer Care system will review the Return request.
    • If required, request will be shared with the merchant for his/her approval.
    • After approval, we will ask you to dispatch the product. The courier charges will be reimbursed by us.
    • After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability with the respective merchant.
  • How do I file a Return request and what happens afterwards? Filing a Return Request:
    • You can file a return request from your account or from website order cancellation form or you can directly call the customer care at
    • Customer Care system will review the Return request.
    • If required, request will be shared with the merchant for his/her approval.
    • After approval, we will ask you to dispatch the product. The courier charges up to Rs.300 will be reimbursed by us.
    • After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability with the respective merchant.
    • It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.

Pickup Procedure

  • How should I pack the product for pick up?
    • Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved for pickup, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.

  • Do I need to pay the courier company to send my product back?
    • No, if we arrange the pickup of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost, which will be reimbursed by us in the form of Discount / Promo Coupon codes. The courier charges eligible for reimbursement are up to Rs.300.

  • What do I do if my area does not have a reverse pick up service?
    • On approval of the return request as filed by you, you will need to send the product back on the return address as mentioned by us in a separate email to you along with the packaging instructions and the documentation needed.
    • You will also need to bear the cost of the courier. However, we will reimburse you the courier charges up to Rs.300 in the form of Discount / Promo Coupon Codes.
  • What are the documents I need to attach for the return  /  replacement process?  
    • Mention the Order number on the package.
    • Photocopy of the invoice.
  • My product has been picked up. How do I know it has reached you?
    • You will receive an email from us after 24-48 Hours of Pickup with the Tracking details. You can track the package on courier's website. You can also track the status of your return request from your account on this website.

Replacement or Refund

  • When will I get the replacement or refund?
    • We initiate the replacement or refund within 2 working days of receiving the product at our center.
    • For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.
    • The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
    • Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
      • Net banking: 4-5 Business days.
      • Debit card: 7-9 Business days.
      • Credit card: 15 Business days.
  • Want to know the status of my return request.
    • You can see the status of your return at “ My Orders ” sections in your account on this website.
    • You can also reply to the email received from customer support to know the status of your request.
    • Every request received at website is assigned a ticket number and an acknowledgement is sent to your registered email. Please access registered email and registered mobile numbers only, while communicating with us.
    • Post receipt of your Return request, we keep you updated on way forward, like approval or rejection of return, pick-up and re-shipment or refund. You can be assured that we are working on your request.
  • Details of Product Specifications for return / replacement
    • Product has manufacturing defect
      • If the product has manufacturing defect, please check buyer protection.
      • If the product has manufacturer's warranty, you should claim the warranty by calling or visiting the nearest service center of the product's brand.
      • For non-standard products, please contact us and we would take your issue with the merchant / manufacturer.
    • Product is damaged
      • All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days of Delivery.
    • Product is significantly different from description
      • You are covered by Return & Replacement policy in case you receive a product that is significantly different from the product description on the website. This not only covers, wrong size, color, style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.
    • Wrong color delivered
      • If wrong color is delivered, under buyer protection you are eligible for replacement or refund.
      • For some products there could be slight variation in the picture and actual product. Before creating a request, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
    • Wrong size delivered
      • If wrong size is delivered, under buyer protection you are eligible for replacement or refund.
      • For some products, there could be slight variation in the picture and actual product. Before creating a request, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
    • Wrong quantity delivered
      • If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order through website or by email or by telephonic communication.
      • Please check the delivered Packet thoroughly, and verify with the Product Details on website.
    • Wrong product delivered
      • If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.
      • For some products there could be slight variation in the picture and actual product. Before creating a request, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
    • Wrong style delivered
      • If wrong style is delivered, under buyer protection you are eligible for a replacement or refund.
      • For some products there could be slight variation in the picture and actual product. Before creating a request, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
    • Missing parts in the product
      • Please check the content of the package and verify with product description. In a rare circumstance, if there are missing parts, please contact us as within 2 days.
    • No Invoice/Warranty received
      • All orders dispatched by us, carry original Invoice from the merchant. If the Invoice/Warranty is missing, please contact us within 7 days of Delivery.

Order Cancellations

  • If you cancel your order before your product has shipped, we will refund the entire amount.
  • If the cancellation is after your product has been shipped:
    • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
    • Please refer to the Returns Policy carefully.
    • Note: If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Customer Care on , and we will have the issue quickly resolved.
  • Following shall not be eligible for return or replacement:
    • Damages due to misuse of product.
    • Incidental damage due to malfunctioning of product.
    • Any consumable item which has been used or installed.
    • Products with tampered or missing serial / UPC / SKU/ Part numbers.
    • Any damage / defect which are not covered under the manufacturer's warranty.
    • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
  • Refund/ replacement for goods / merchandise is subject to inspection and checking by our team.
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